Services

Our team of highly trained engineers provides worldwide service and support, both remotely and on-site, for all Excillum products. We also offer a wide range of preventive maintenance and troubleshooting programs to ensure that every customer achieves the highest uptime and trouble-free operation.

Although our MetalJet and NanoTube X-ray sources operate with the highest performance and reliability, regular maintenance is required. Your service solution will depend on whether you’re a direct customer of Excillum or use a system from one of our partners which includes an Excillum X-ray source.

Partners

We work with a number of partners who integrate our X-ray sources into complete systems that they, in turn, sell to their customers. Typically, our partners provide service and support through their own service organizations. If you are a user of an Excillum X-ray source that is part of a complete system or instrument, we recommend that you first contact the supplier of the system for support.

For our partners, we offer the following services:

Training

Customized operation and maintenance training programs, both on-site and at Excillum. We train the service organization in how to install and service the X-ray source, replace consumables and perform preventive and corrective maintenance. We also offer various levels of in-depth troubleshooting trainings.

Installation and start-up support

To ensure smooth and easy start-up and integration of the X-ray source, a service engineer provides on-site training of the partner product organization when the X-ray source is being delivered.

2nd line support

Call our help desk to get direct online support from a service engineer. The service engineer will remotely connect to the X-ray source to guide and assist you in finding a solution to the problem.

Consumables and spare parts

Some parts of the X-ray source need replacing after a certain period of operation, and others may need replacement for other reasons. Replacement parts can either be purchased as needed or as specified under a service agreement.

Service agreements

We offer service agreements where Excillum plans and supplies consumables and spare parts to perform preventive maintainance and corrective maintenance.

Direct customers

Direct customers integrate our X-ray sources into systems that they design and develop themselves.

For direct customers, we offer the following services:

Training

Various levels of training programs from basic maintenance to troubleshooting of the X-ray source.

Installation and start-up support

To ensure smooth and easy start-up and integration into the system, a service engineer is present on site when the X-ray source is being installed.

1st line support

Help desk: Call our help desk to get direct online support from a service engineer. The service engineer will remotely connect to the X-ray source to guide and assist you in finding a solution to the problem.

On-site visits from a service engineer: For troubleshooting, preventive maintenance or corrective maintenance.

Consumables and spare parts

Some parts of the X-ray source need replacing after a certain period of operation, and others may need replacement for other reasons. Replacement parts can either be purchased as needed or as specified under a service agreement.

Service agreements

We offer various service agreements, tailored to your needs. Agreements range from supply of consumables and spare parts to full-service agreements where Excillum plans and performs all necessary service at a fixed annual cost.

Our service and support team

Irene Cimatti

Service Manager

Mirdad Rabbinson

Field Service Engineer

Sotirios Droulias

Field Service Engineer

Sveinbjörn Jonsson

Field Service Engineer

Axel Tyrén

Field Service Engineer

If you would like to know more, please get in touch.

Contact our service & support team